Shipping policy

Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking details once your order has been dispatched.

Domestic Shipping (Australia)
We offer reliable delivery Australia-wide:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Shipping times may vary depending on your location.

Shipping Rates
Shipping costs are calculated at checkout based on your order's weight, size, and delivery address. Free shipping may apply to selected promotions or minimum order values, as advertised.

Local Pickup – Prospect SA
We offer local pickup from our studio at:

4/112 Prospect Rd, Prospect SA 5082
You’ll receive a notification when your order is ready for collection. Please bring your order confirmation and a valid ID.

International Shipping
We ship worldwide! International delivery times and costs vary by destination and will be calculated at checkout. Please note: customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient.

Tracking Your Order
A tracking number will be provided once your order is shipped. You can use it to monitor your package’s journey.

Delivery Delays
While we strive to meet all delivery timeframes, unexpected courier or customs delays may occur. If your order hasn’t arrived within the estimated time, contact us and we’ll investigate.

Incorrect Address Disclaimer
Please double-check your shipping address before placing your order. We cannot be held responsible for orders delivered to incorrectly entered addresses.

Need Help?
If you have any questions about shipping or your order, reach out to us at info@soulscent.com.au – we’re here to help.